The Teleport and Broadcasting services are delivered to the customer in real time on a continuous basis and the slightest problem with their quality will be immediately noticed by the customer. That’s why STN is ensuring a 24/7/365 customer support team working to quickly resolve any eventual problem the customer might experiences with the received services. Fast and diverse support service is included as standard option in all services provided by STN.
WHAT IS THE BEST WAY TO CONTACT SUPPORT?
Most customers like to contact the support team over the phone line and get a personal real time assistance concerning their issue. However, the inflexibilities of the phone communication in transferring information about a complex issue make an email support more suitable. In both cases our support team will respond immediately and at least give you progress updates if the nature of reported issue requires more time then usually expected.
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